Jenkins Insurance Group

Claims Management

 

The Workers’ Compensation and Property-Casualty Claim practices at Jenkins Insurance Group are staffed by seasoned claim experts. Knowing the language adjusters speak and understanding how to effectively navigate claims issues are what makes the difference when a loss has occurred. By combining experience, know-how, and advocacy, Jenkins provides clients with support that separates ordinary claims processing from genuine customer service.

Workers’ Compensation Claims

Effective claims management can reduce costs while maximizing the effectiveness of internal Workers’ Compensation management programs. Jenkins structures unique programs that provide clients with exactly the right mix of tools designed to produce the largest measurable impact.

Services include:

  • Proactive review and monitoring of substantial new claims
  • Troubleshooting problematic or questionable claims, ensuring appropriate investigation
  • Critical reserve review prior to WCIRB Experience Mod Calculation
  • Projection of Experience Modification to assist with budgeting
  • Assistance in optimizing Occupational Medical providers
  • Assistance with implementation of first aid and transitional work programs
  • Facilitation of on-site claims reviews
  • Loss analysis and trend reports

By establishing a collective Services Agreement, specific priorities and issues can be identified and addressed – the agreement acts as our “report card” for performance throughout the year.

Property & Casualty Claims

The same high level of service is also provided for property & casualty claims. Every client is assigned a dedicated claim advocate contact – an individual who will oversee every stage of the claim to ensure the carrier's actions are expeditious and in the client's best interest.

Services include:

  • Manage claims reporting process to ensure comprehensive claim data is submitted, resulting in the most favorable results
  • Working with adjusters to ensure timely response and prompt claim resolution
  • Reviewing reserves for appropriateness based on the type and severity of the claim
  • Regular status reports through the life of the claim
  • Advocacy when coverage is questionable or in dispute
  • Pursuing subrogation of claims to improve loss experience and remove claims from claim history, when appropriate
  • Loss trend review for risk management program improvements
  • Analyzing and evaluating third party administrator partners for large self-insured retention clients